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Making a Claim

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How to make a Complaint

Write to:
Customer Relations,
AIG Europe Limited,
The AIG Building,
2-8 Altyre Road,
Croydon
CR9 2LG

Call:
+44 0800 012 1301

Email:
uk.customer.relations@aig.com

If we cannot resolve your complains to your satisfaction, you may be entitled to refer your complaint to the Financial Ombudsman Service. Please refer to the policy wording for full details of the complaint procedure.

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address http://ec.europa.eu/consumers/odr/

It's important to know:

Financial Services Compensation Scheme (FSCS)

AIG Europe Limited is covered by the FSCS. If we are unable to meet our financial obligations you may be entitled to compensation from the scheme, depending on the type of insurance and the circumstances of the claim.

Further information about compensation scheme arrangements is available at www.fscs.org.uk and on 020 7741 4100, or 0800 678 1100